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The Cylinder Guy is proud to celebrate having just reached more than 300 authenticated reviews from our past clients on NoCowboys.com, with a 97% approval rating from out satisfied customers! Its proof of our ability to provide fast, affordable and durable hot water solutions for homes and businesses all across New Zealand.

Don’t take our word for it! Check out some of the rave reviews on our No Cowboys ratings page. Here are a few of the reviews:

“Firstly, I was stoked with the prompt reply I received from my 1st inquiry, I was given a detailed email of a range of products, my husband and I were able to look through and decide what was right for our family.

As soon as we had chosen the cylinder and emailed Tony, it was all go. Our cylinder was then installed that Friday and we had hot water by the time I got home from work.

Thank you for the amazing service and we are really happy with our cylinder, I’m glad we went up to the bigger size.” Monique (100% approval)

“We just wanted to compliment Craig and the team for all their help and advice, leading to the installation of our Rheem cylinder- we have been delighted with the service: so prompt, efficient and thorough, commencing from our first enquiry to the completion of the installation. Nothing was too much trouble!

We are pleased with the efficiency of our new cylinder, compared to our previous one of 23 years!

We have no hesitation in recommending “The Cylinder Guy”. – Susan and Richard (100% approval)

 

“Initial contact with was excellent, Dean the plumber attended on time and completed the work within fast and efficiently. He was tidy and left contact details should we need any other assistance. Overall very professional job, totally satisfied.” – Dave (98% approval)

 

We love what we are hearing back from our customers! We are proud to have delivered such a satisfactory service to so many New Zealand residents and are eager to continue helping more people long into the future.

If you have any hot water problems and need help selecting and installing a new cylinder – head to our website today!

Having access to hot water is an essential element of any household. You need it to cook, clean, take a shower – and plenty of other things. Because your access to hot water is important to you, it only makes sense that you’d want to select the most reputable installer you can find.

Having an installer you can trust to secure your hot water is vital and saves you a lot of hassle down the road. You don’t want to be caught up in a crisis because your system wasn’t installed properly. A failure in your hot water system can cause all kinds of trouble, so make sure you’re happy with your choice of installer before you have any permanent work done.

The following are a few points you should consider before you select your hot water installer.

Experience

Experience is always an important factor to consider when having something installed in your home. What’s most important is making sure that your chosen installer is properly qualified and well-equipped to do the job.

Don’t be afraid to ask qualifying questions, even if it’s just to test their knowledge, as a true professional will be happy to answer them for you.

Transparency

Hot Water Cylinder MaintenanceTransparency and honesty are attributes that are extremely valuable when choosing any kind of service provider. Make sure you choose a company that lays out the facts clearly and concisely without trying to mislead you or change the topic.

If the installer isn’t being clear or answering your questions properly, it’s probably best not to go with them. Having someone who is straightforward and to the point can save a lot of stress and frustration down the line.

This is particularly true when discussing costs. Some companies are purposefully vague in order to conceal their hidden costs. Finding someone who is transparent about pricing can make budgeting much easier for you.

Helpfulness

As your service provider, the company who installs your heating system should be able to answer questions or concerns you have about the installation process or their product.

It’s understandable that you’d want detailed information about what’s going into your home and the installer should be eager to address any concerns you have.

Range of products

If you have a particular type of product in mind, it’s important that you check out the range offered by your installer to ensure that it or a suitable alternative is available.

It’s a good idea to do some research on the products they provide and gain an understanding of where they stand in the market.

Guaranteed satisfaction

If your hot water installer has guaranteed satisfaction for their workmanship, it can save you a lot of stress. Having that guarantee lets you know that they are confident in their quality of work.

This gives you peace of mind, especially knowing that if problems do arise, you can simply call them to sort things out. Looking at past testimonials and reviews is a great way to discern if the installer is reliable or not.

Here at The Cylinder Guy, we almost exclusively recommend and install the Rheem and Rinnai stainless cylinders as they do not require the sacrificial anode used in vitreous enamel cylinders. This means you don’t have to remember every 5 years to change the anode, as nobody really does, so you have the best, maintenance-free, long lasting cylinder available today.

northland-whangarei-harbour

Hot water systems are essential to your everyday life, so it is important that you maintain them well. We rely on hot water systems for comfortable showers, cooking our meals and washing – all activities that are hard to go a day without.

Taking good care of your hot water system can save you a lot of stress in the long term as it can help prevent issues from arising when you aren’t equipped to deal with them.

There’s never a convenient time for your hot water system to break down, so proper maintenance is always essential. Taking preventative measures, such as the ones below, can help give you some peace of mind.

Keeping tabs on your sacrificial anode

Most hot water systems will have a sacrificial anode, which is a metal rod constructed from aluminum or magnesium, with a layer of zinc.

A sacrificial anode protects your hot water system by attracting any impurities in the tank water so that any reaction and rusting is directed towards the metal rod rather than the inside of the tank.

Having a sacrificial anode greatly increases the life and functionality of your hot water system, so it’s important that you remember to replace it.

On average, your sacrificial anode should be replaced once every 5 years and remembering to do this simple bit of maintenance can extend the life of your hot water tank significantly.

Checking up on the temperature and relief valves

The temperature and relief values are safety measures for your hot water tank. These valves will automatically vent hot water from your tank if the internal pressure or temperature is getting too high.

Having a precautionary measure like this is incredibly important as your tank could potentially explode (yes, explode) from too much internal pressure or heat expansion. These valves act as an emergency measure to prevent the worst from taking place.

Your temperature and relief valves should be checked every six months, although you should always refer to the manufacturer’s instructions just to be safe.

How to check your valves:

You can check that these valves are in working condition yourself by testing the flow of water from your valve. Lifting the valve handle should expel hot water from the pipe, while closing it should stop the flow of water.

The water expelled should be very hot, so it is essential you are wearing the appropriate clothing for your protection. Hold the end of the pipe away from you, and wear closed shoes and gloves.

If it doesn’t seem like the valves in your hot water system are working as they should, you should call your plumber for a closer inspection. These components should also be replaced around every two years.

Call your plumber for a checkup

timaru-beach-nzCalling your plumber for a regular checkup is the best way to ensure the maintenance of your hot water system. The replacement of your sacrificial anode and valves shouldn’t be attempted on your own and is best left to an experienced professional.

Hiring a plumber to perform a routine check-up will ensure that everything is operating as it should so you can enjoy hot water all-year-round!

In an act of social giving, New Zealand’s leading hot water cylinder specialist, The Cylinder Guy, has taken action in becoming a rescue partner for Child Rescue to help in the rescue and restoration of children from sexual exploitation.

“We are pleased to be able to support Child Rescue, which provides a very valuable and important service,” says The Cylinder Guy’s Managing Director, Chris Rankin, of Tauranga.

Child Rescue is an internationally recognised Christian non-profit organisation dedicated to rescuing children trapped in the sex trade. Its goal is to rescue the sexually exploited and enslaved, restore the abused, protect the vulnerable, empower the poor and be a voice for those who can’t speak up for themselves.

Child Rescue currently operates various programs in Thailand, Cambodia, the Philippines, Dominican Republic and India.

Since 2011, Child Rescue has courageously rescued over 2300 children who had been terribly enslaved around the world. Through various prevention programs it also helped hundreds more from entering the sex trade and have sought justice for those who have been wronged. “We are proud to be supporting their amazing work, it’s nothing short of life-changing,” adds Chris.

“We hope that others get behind this non-profit organisation. A big or small donation can help transform a life and further the important work of Child Rescue,” comments Chris.

Media PA’s Social Giving is something which sees others benefit from the generosity of businesses. Social Giving is something that everyone can get on board with.

The Cylinder Guy has been the first choice of New Zealanders for affordable and quality service for all things relating to water heating. Enjoying a 97% happy rating on the consumer review site, No Cowboys, The Cylinder Guy has many satisfied clients nationwide.

For reasonably priced, superior and efficient services for hot water cylinders, gas water heating, heat pump water heating sales and installation, The Cylinder Guy offers you reliable and quality service when you need it most.

Are you looking to cut your power bill and reduce wasted water? For reasonably priced, superior and efficient services for hot water cylinders, gas water heating, heat pump water heating sales and installation, The Cylinder Guy offers you reliable and quality service when you need it most.

Ideal for home owners, property managers, landlords, renovators and builders nationwide, at The Cylinder Guy we utilise the latest in technology and hot water cylinder know how to provide you premier service at a lightning pace.

At The Cylinder Guy all our staff have an unparalleled commitment to fantastic customer service. We have a won business of the month with No Cowboys and a customer service award from Auckland Business.

Don’t just take our word for it. We worked hard to earn a 97% happy rating on the consumer review site No Cowboys, from many satisfied clients nationwide. We’re a company committed to always delivering our customers with an expert service that ensures a rapid and predictable outcome.

Our team of hot water specialists are experienced with all brands of hot water cylinders. We are happy to give you our qualified advice on mains pressure hot water cylinder, low pressure cylinder, gas water heating, outdoor hot water cylinders, solar hot water cylinders, wetback hot water cylinders and hot water heat pumps. We can help to correctly size the cylinder to suit your home and lifestyle.

At The Cylinder Guy we understand the money worries that can come along with replacing or buying a new hot water cylinder. We can give you peace of mind with your budget with our fixed price quotes and best price guarantee.  Send us a current quote for the same cylinder installed as ours and we will better it!

At The Cylinder Guy we will ensure that you are getting the most out of your hot water cylinder and will guide you through the options available to you. So take your first step in cutting your power bill by choosing an efficient and reliable hot water system from the hot water cylinder experts, The Cylinder Guy.

Always the first consideration when searching advice and solutions for Water Heating systems is who to call? The Cylinder Guy is the number one expert when it comes to all things hot water.

“We offer affordable, superior and efficient services for hot water cylinders, gas water heating, heat pump water heating sales and installation,” says Chris Rankin, Managing Director of The Cylinder Guy.

Boasting more than 10 years of experience in a competitive industry,  The  Cylinder Guy will offer all the options, different price ranges and unrivalled advice on the benefits of each option.

The second consideration will be to assess the best brand option. Although there are many different brands it often pays to stick with the most popular. The two leading manufacturers are Rheem and Rinnai who have a big reputation when it comes to hot water heating.

Some companies that install these products have a devotion to one brand or the other which can drive prices higher. “Send us your current quote for the same cylinder installed as ours and we will always better it,” says Rankin.

The third consideration will be whether to take the cheap and easy option which will incur a smaller cost in the short term but will inevitably cost more in the long run resulting from inefficiency or when the system fails.

The option which The Cylinder Guy would recommend would be to buy a heat pump water heater which works in a similar fashion to the way that air heat pumps warm up a room.

Heat pump water heaters can save you up to 65% off your current hot water heating bill.

An Aquafire hot water heat pump installed by The Cylinder Guy

In an industry that demands expertise and specialisation, The Cylinder Guy offers a decade worth of industry knowledge when it comes to hot water in your home.

“It was due to consumer dissatisfaction and general lack of awareness about the options available today that led us to start The Cylinder Guy,” says Managing Director, Chris Rankin.

The Cylinder Guy offers customers, in 16 locations from Northland to Invercargill, 100% satisfaction when it comes to specifying the right model with prompt and professional installation.

 

 

The Cylinder Guy Van

 

If you want a simple and cost-effective solution that will give you better energy efficiency, more hot water or higher water pressure, then The Cylinder Guy will always explain in layman’s terms what’s right for your individual situation.

Of the several options available, hot water heat pumps are by far the most energy efficient option. They work by extracting free, thermal energy (solar) from the air rather than using an element thus saving a huge amount of electricity (up to 65% savings compared to the electric element).

This information is not always forthcoming from some plumbers who prefer to go with more traditional options, which may not always be in the best long-term interest of the customer.

“Commonly plumbers will fit hot water cylinders that are vitreous enamel, known for premature, internal rusting and as a result can cause water damage to properties,” says Rankin.

The Cylinder Guy highly recommends stainless steel cylinders which are ‘future-proofed’, meaning that they have solar and heat pump compatibility, last longer and come with a 10 year warranty.

For a hot water solution provider that can explain the pros and cons of all the various options and provide a one-stop-shop for prompt supply and installation, contact us.

corroded-pipesWhile corrosion and leaks to water pipes and hot water cylinders can be caused by a number of things, it is widely understood that chlorinated water can contribute to the issue. The compounds in chlorine react with copper, steel and plastic polyethylene pipes in varying degrees potentially causing premature bursts or leakage.

The practice of chlorinating water has been around since the early 1900’s in some countries, in New Zealand we are lucky enough to have had many years of chlorine free water supply and in fact several water supplies around the country remain untreated (Christchurch is currently the largest populated area). 

In recent times however, there have been calls for mass chlorination particularly after water contamination issues in Havelock North. Although it is obvious clean drinking water is a necessity, chlorination of the water supply has proven to be somewhat problematic for hot water cylinders and plumbing fixtures and fittings.

Things To Look Out For

While avoiding chlorine is difficult where water is mass treated, it is important to understand the additional potential for degrading of pipes, fixtures and fittings and hot water cylinders in order to pre-empt future failures. Here are a few things to keep a look out for.

The Causes Of Corrosion

Corrosion in household piping or hot water heating systems and the rate at which it occurs can usually be associated with one or any combination of the following factors.

  1. PH Levels. Copper piping systems in particular are prone to damage if the pH of the water is under a certain level. The protective barrier of the pipe gets damaged which leads to a more rapid rate of corrosion.
  2. Temperature. The hotter the environment the pipes and fittings are exposed to, including the temperature of the water can also contribute to increased corrosion.
  3. Chemicals. Naturally and not so naturally occurring minerals and impurities in water can increase corrosive levels in different ways. For example high levels of calcium in water leads to a calcification build-up in pipes and fittings and chlorine introduced into the water supply has been known to accelerate the corrosive action of both metal and plastic plumbing fixtures.
  4. Oxygen. Oxygen naturally degrades metal resulting in rust. Whether it is in pipes, hot water cylinders, cars, buildings or anywhere else for that matter, rust is gradual and inevitable.

The Effects Of Corrosion

kitchen-tapThe cost of corrosion can be expensive; it can impact your health, waste money, and damage other household fittings. Leaks that go unnoticed due to corrosion can prove expensive and even result in the need for the building to be completely re-plumbed. Corrosive water can impact:

It is strongly recommended that homeowners have household water tested regularly (approximately every 2 to 3 years) for evidence of corrosive materials and toxicity. Ignoring corrosion or simply hoping it isn’t happening is not a good idea. The professional team at The Cylinder Guy can help you repair or replace any hot water heating issues you may have and help you avoid corrosive issues.

Amendments to the G12 Water Supplies section of the New Zealand Building Code have recently come into effect, among other changes there is now a legislative requirement for all newly installed hot water cylinders to have Safe Trays fitted (See G12/AS1 clause 5.2.3 of the New Zealand Building Code).

The concept of hot water cylinder Safe Trays or Drip Trays as they are sometimes called is not new, in fact some of the major hot water cylinder brands in New Zealand including Rheem and Rinnai have been recommending the installation of Safe Trays for quite some time. Australian regulations, namely standard AS/NZS 3500 (also an acceptable standard in NZ) have also been in place since 1996 making their installation across the ditch mandatory.

Hot Water Cylinder Safe Trays – What Are They?

Made from plastic or galvanised steel, Safe Trays are designed to fit snugly underneath the hot water cylinder and contain any water leakage. They come in a range of sizes to suit any brand or size of cylinder with custom built designs available if necessary.

Safe Trays are available in either smooth or raised surface styles, the raised kind will usually have dimples or some kind of patterned bottom surface allowing air circulation underneath the cylinder in order to reduce ‘sweating’ against the tray.

The New G12 Building Code Amendments 2017

As well as setting out the mandatory provisions for building work in New Zealand the Building Code and its associated regulations also sets out the requirements for the installation of water heating systems. These include but are not limited to; solar water heating and electric hot water heating systems. The section that relates to these two is the G12 clause for Water Supplies.

Primary Objectives

The primary objectives of the G12 Clause are to safeguard people from water supply related issues arising from contamination, water heating and water temperatures essentially ensuring the building has safe and adequate water supplies.

Scope

The G12 clause covers all of the components of the water supply system including water tanks, water pipes, hot water heaters and supply systems, safety and relief valves, temperature control devices, vent pipes, water heater insulation, seismic restraints and drainage as well as installation requirements. There is also an entire section covering the installation of solar water heating systems (G12/AS2 Solar Water Heaters).

Safe Trays

The amendments to the G12 Water Supplies clause (Acceptable Solution G12/AS1) in relation to hot water cylinder Safe Trays comes under Section 6.11.3 which states “Storage water heaters shall have: a) Safe trays complying with Paragraph 5.2.3…”

The Water Tank Installation section 5.2.3 goes into more detail and applies specifically to Safe Trays. Stating any accidental leakage must be taken care of in a way that avoids and damage to the building. Safe Trays are offered as an acceptable method for meeting this requirement. Safe Tray installation will also require connection to an approved point of discharge (via a drain of at least 40mm in diameter), this enables the water to escape and prevents overflow.

It is unclear whether a Safe Tray must be installed in replacement situations as the Building Code states when a repair or ‘like for like replacement’ takes place the current state of affairs can be maintained. However it stands to reason that all good hot water cylinder installers would now include a Safe Tray as standard practice however it is up to the home owner to investigate this prior to the installation process.

The Benefits Of A Drip Tray

10 Hot Water Conservation Tips

Reducing hot water usage can result in some impressive yearly savings, take a look below for 10 quick tips on conserving your hot water.

  1. Replace existing shower heads with ones with more efficient flow rate.
  2. Fix dripping hot taps (or cold) as soon as possible. 
  3. Choose water efficient products when purchasing things like shower heads, taps, dishwashers, toilets and washing machines.
  4. Test the temperature of your hot water, it should be 60°C at the cylinder (preventing the potential growth of legionella bacteria) and 55°C at the tap.
  5. Schedule regular hot water system maintenance, using only qualified, and professional hot water system specialists.
  6. Where possible wash clothes in cold water.
  7. Turn off the tap or fill the sink when brushing your teeth or shaving.
  8. Choose a short shower over a bath.
  9. Rinse dishes in cold water before loading the dishwasher.
  10. Only run the dishwasher and washing machine when fully loaded and choose eco-wash or cold settings if available.

Alternative Hot Water Heating Systems

Looking for an alternative to the traditional hot water cylinder based water heating system? Many people prefer instant hot water systems like gas hot water heating. Some of the benefits of continuous flow Gas Water Heating Systems are:

See here for a handy water heating tool provided by the Energy Efficiency and Conservation Authority (EECA) to compare upfront and ongoing costs of different water heating systems.

It should be noted that it is the responsibility of the home owner and installers/plumbers to ensure any hot water cylinder installation complies with the new G12 Water Supplies updated amendments. Any non-compliance may result in a dispute over who is liable for the associated costs of hot water cylinder repair or replacement and water damage.

In New Zealand the most common form of hot water heating system is the humble hot water cylinder, low installation costs and proven reliability have made a firm favourite across the country for many many years. Although electricity is historically the most popular, these days hot water cylinders can be powered by gas, solar energy, heat pumps and wetback systems or mixed combinations of these methods.

How Do Hot Water Cylinders Work?

Simplicity has always been the key to the success of hot water cylinders, they deliver hot water right where you need it with a minimum of fuss. Similar to an electric jug, hot water cylinders rely on an element encased within an insulated and reinforced storage tank to heat and maintain the surrounding water to the required temperature, which is regulated by the cylinders thermostat. (In New Zealand the recommended hot water temperature is 60 degrees in the cylinder and no more than 55 degrees at the tap).

Essentially cold water automatically enters the cylinders storage tank when hot water exits, resulting in a lowering of the water temperature in the bottom of the tank, this then triggers the thermostat which allows the element to activate and heat the water to the set temperature again. This process continues 24/7 keeping you in a constant supply of perfectly heated hot water.

What Are The Components Of A Hot Water Cylinder?

What Are The Benefits Of Electric Powered Hot Water Cylinders?

What Are The Drawbacks For Electric Powered Hot Water Cylinders?

Need help deciding which hot water cylinder is right for you? Talk with the experts in Hot Water Cylinder repairs and replacements at The Cylinder Guy. Whether it is mains pressure hot water cylinders, low pressure hot water cylinders, gas hot water heating, an outdoor cylinder, solar or wetback powered hot water cylinders or the increasingly popular hot water heat pump system, the nationwide network of installers at The Cylinder Guy will provide you with the best match for your home or business.