About Us

Trust us to take care of your hot water – no matter what.

100% Satisfaction Guarantee

We undertake to do your job in a professional manner using high quality materials and yes it comes with a 100% satisfaction guarantee. If you are not 100% satisfied with any aspect of our work we will rectify it as a matter of urgency and at no cost to you.

Component Guarantee

All cylinders and components come with standard manufacturers warranties. Our recommended HJ Cooper cylinders are stainless lined and come with a 20 year guarantee against failure.*

Our workmanship is guaranteed for 2 years.

Fixed Price Quotes

Then we provide a fixed price quote we guarantee to never exceed this price. This provides you with budget certainty. However if for some reason the job changes from the original specification we undertake to keep you fully informed and re-quote if necessary. Our technicians will always seek your approval before continuing with any changes.

The Cylinder Guy Price Guarantee

We guarantee the best hot water cylinder prices in town. Simple as that. Send us a current quote for the same cylinder installed as ours and we will better it.

Our Service Guarantee

*Thermostats and elements are covered separately by standard manufacturer’s warranties of 12 months.