About Us

Trust us to take care of your hot water – no matter what.

100% Satisfaction Guarantee

We undertake to do your job in a professional manner using high quality materials and yes it comes with a 100% satisfaction guarantee. If you are not 100% satisfied with any aspect of our work we will rectify it as a matter of urgency and at no cost to you.

Component Guarantee

All cylinders and components come with standard manufacturers warranties. Our recommended Rinnai cylinders are stainless lined and come with a 10 year guarantee against failure.

Thermostats and elements are covered separately by standard manufacturer’s warranties of 12 months.

Our workmanship is guaranteed for 1 year.

Fixed Price Quotes

We always aim to provide you a fixed price quote with no hooks or surprise costs.

If however your job turns out to have hidden difficulties, it is important that we can reach you on installation day to gain approval for any potentially unavoidable costs.

The Cylinder Guy Price Guarantee

We guarantee the best hot water cylinder prices in town. Simple as that. Send us a current quote for the same cylinder installed as ours and we will better it.

Our Service Guarantee